WordPress Support Service Plans

Not sure which WordPress Support Service plan is best for you? Check the frequently asked questions.

Silver Plan

£47/Month
£50 one time setup fee

Weekly Secure backups

We will perform a complete backup of your website on a weekly basis and securely store those backups to secure cloud servers. You get the peace of mind that should anything go wrong or the website does get hacked it can be quickly restored.

Uptime monitoring

We monitor the uptime of your website and get notified if it should go down either due to server issues or WordPress issues. If this should happen we will investigate why it has gone down and take any remedial action (if we can).

Backup restoration if needed

Should anything go wrong, we will restore the latest backup set within 24 hours, meaning your website will be down for a minimal amount of time

Malware monitoring and removal

We will constantly monitor your website for Malware injection and/or hacking attacks. Should we find any Malware or evidence of hacking, we will work to clean the website and restore it to the pre-attack state.

WordPress Core file updates

The WordPress core files are updated regularly throughout the year. Around 80% of these updates are security related. Our WordPress professionals will keep the core files up to date when a new release comes available. Post upgrade we will also test your website to ensure that the update did not cause any harm to your website, and if anything untoward has happened, we will either fix the issue or roll-back the website until a fix can be found.

Plugin Updates

Plugins are updated more regularly than the WordPress core files. We will monitor all your plugins and update them on a weekly basis. We will also ensure that there are no conflicts between Plugins after the updates have been installed, and restore the previous version if any conflicts are found.

Theme Updates

Most themes are updated regularly, either for functionality enhancements or security reasons. But, this can only safely be done if the original developer of your website created a Child Theme and didn’t make changes to the main files. If you have a child theme in place we will do the updates for you. If there isn’t a child theme in place, talk to us about how we can help you on this issue.

1 Hour Maintenance or Updates

The standard plan includes up to 1 hour per month for other maintenance tasks or updates. This could be minor theme design changes, Page or Post uploads, image optimisation and upload etc.

Worldwide Support

We have WordPress developers based around the world so that when you have a support issue we can engage a developer to resolve it, even when your local clients are asleep, so they won’t know anything happened to your website.

Monthly Reporting

We provide you with a monthly report detailing all the work that we have carried out on your website so that you can see the value of the work we do to keep your website in tip-top condition and safe from hackers.

Gold Plan

£87/Month
£50 one time setup fee

Daily Secure backups

We will perform a complete backup of your website on a daily basis and securely store those backups to secure cloud servers. You get the peace of mind that should anything go wrong or the website does get hacked it can be quickly restored.

Uptime monitoring

We monitor the uptime of your website and get notified if it should go down either due to server issues or WordPress issues. If this should happen we will investigate why it has gone down and take any remedial action (if we can).

Backup restoration if needed

Should anything go wrong, we will restore the latest backup set within 24 hours, meaning your website will be down for a minimal amount of time

Malware monitoring and removal

We will constantly monitor your website for Malware injection and/or hacking attacks. Should we find any Malware or evidence of hacking, we will work to clean the website and restore it to the pre-attack state.

WordPress Core file updates

The WordPress core files are updated regularly throughout the year. Around 80% of these updates are security related. Our WordPress professionals will keep the core files up to date when a new release comes available. Post upgrade we will also test your website to ensure that the update did not cause any harm to your website, and if anything untoward has happened, we will either fix the issue or roll-back the website until a fix can be found.

Plugin Updates

Plugins are updated more regularly than the WordPress core files. We will monitor all your plugins and update them on a weekly basis. We will also ensure that there are no conflicts between Plugins after the updates have been installed, and restore the previous version if any conflicts are found.

Theme Updates

Most themes are updated regularly, either for functionality enhancements or security reasons. But, this can only safely be done if the original developer of your website created a Child Theme and didn’t make changes to the main files. If you have a child theme in place we will do the updates for you. If there isn’t a child theme in place, talk to us about how we can help you on this issue.

2 Hours Maintenance or Updates

The enhanced plan includes up to 2 hours per month for other maintenance tasks or updates. This could be minor theme design changes, Page or Post uploads, image optimisation and upload etc.

Worldwide Support

We have WordPress developers based around the world so that when you have a support issue we can engage a developer to resolve it, even when your local clients are asleep, so they won’t know anything happened to your website.

Monthly Reporting

We provide you with a monthly report detailing all the work that we have carried out on your website so that you can see the value of the work we do to keep your website in tip-top condition and safe from hackers.

Platinum Plan

£127/month
FREE SETUP

Daily Secure backups

We will perform a complete backup of your website on a daily basis and securely store those backups to secure cloud servers. You get the peace of mind that should anything go wrong or the website does get hacked it can be quickly restored.

Uptime monitoring

We monitor the uptime of your website and get notified if it should go down either due to server issues or WordPress issues. If this should happen we will investigate why it has gone down and take any remedial action (if we can).

Backup restoration if needed

Should anything go wrong, we will restore the latest backup set within 24 hours, meaning your website will be down for a minimal amount of time

Malware monitoring and removal

We will constantly monitor your website for Malware injection and/or hacking attacks. Should we find any Malware or evidence of hacking, we will work to clean the website and restore it to the pre-attack state.

WordPress Core file updates

The WordPress core files are updated regularly throughout the year. Around 80% of these updates are security related. Our WordPress professionals will keep the core files up to date when a new release comes available. Post upgrade we will also test your website to ensure that the update did not cause any harm to your website, and if anything untoward has happened, we will either fix the issue or roll-back the website until a fix can be found.

Plugin Updates

Plugins are updated more regularly than the WordPress core files. We will monitor all your plugins and update them on a weekly basis. We will also ensure that there are no conflicts between Plugins after the updates have been installed, and restore the previous version if any conflicts are found.

Theme Updates

Most themes are updated regularly, either for functionality enhancements or security reasons. But, this can only safely be done if the original developer of your website created a Child Theme and didn’t make changes to the main files. If you have a child theme in place we will do the updates for you. If there isn’t a child theme in place, talk to us about how we can help you on this issue.

3 Hours Maintenance or Updates

The enhanced plan includes up to 3 hours per month for other maintenance tasks or updates. This could be minor theme design changes, Page or Post uploads, image optimisation and upload etc.

Worldwide Support

We have WordPress developers based around the world so that when you have a support issue we can engage a developer to resolve it, even when your local clients are asleep, so they won’t know anything happened to your website.

Weekly Reporting

We provide you with a weekly report detailing all the work that we have carried out on your website so that you can see the value of the work we do to keep your website in tip-top condition and safe from hackers.

Frequently Asked Questions

Which WordPress Support plan is best for me?

It all depends on how much additional content you add to your website each week.

The Silver plan is best if you rarely or irregularly add new content to your website. This plan is more about keeping your website safe from hackers by keeping all the core files and plugins up to date with the latest versions and ensuring security protocols are in place to prevent hacking attempts.

The Gold plan is best for those businesses that regularly add content to their website (which is highly recommended by the way). It includes everything in the Silver plan and in addition ensure that should the website be compromised in any way, the new content that has been added isn’t lost. This ensures that should the website require rolling back, at the most only a days worth of content will be lost.

The Platinum plan is best for e-commerce websites, where a lot of revenue could potentially be lost should the website be compromised or go down. You will get all of the benefits of the Silver and Gold plans and additional fast response to any Emergencies that may occur.

My website is only small, do I really need this?

Yes and No. You see websites are always under attack and things can go wrong even if it is an old style static HTML type website. So should something happen (and it will eventually) then you either need to be prepared to repair it yourself (but how much is your time worth) or pay someone to do it for you.

But if you hire someone to do it for you and you have no backups, you could end up starting from scratch!

Can I do this myself?

Yes, you can with some research and a good deal of learning. But it is our experience that many business owners, for whatever reason, do not maintain their website. And then when something does go wrong they end up having to pay someone hundreds or possibly thousands to get them back up and running, not to mention a potentially huge amount of lost revenue.

But we save you all that learning time and potentially lost revenue.

How do I pay?

Payment is by monthly subscription via Paypal. You do not need a Paypal account, just a credit or debit card. Payment is secure and your credit/debit card details are not held by us, only by Paypal. The first payment is taken when you sign up, and subsequent payments are taken on the same day of the month as that first payment.

Do I need to be in the same country as you?

No. This is the Internet age and as such, we can remotely access your website and server at any time. As long as you are in a country where Paypal operates, we can help.

Will I be locked into a contract?

No. All our plans are on a rolling monthly renewal. You can cancel your subscription at any time by giving us 30 days written notice.

Who are you?

Lead by WordPress developer and trainer, Tim Spencer, we are a small team of dedicated WordPress developers who are working to make the Internet a safer place for you and your customers to do business. We have many years of development experience and understand how WordPress works and how to fix WordPress issues when they occur.